Privacy Policy
This policy explains what information Presence (“we”, “us”, the “app”) collects, why we collect it, who we share it with, and the choices you have. It applies to the Presence mobile application and the services behind it.
Presence is operated by Space, Brookfield, Bengaluru 560037, Karnataka, India. For any privacy question or request, contact privacy@presenceai.co.in.
1. Information we collect
Information you give us
- Account information. When you sign in with Google, we receive and store your email address. We use Google Sign-In only to verify who you are; we never receive or store your Google password.
- Profile information. The display name, personal description (“persona”) and preferences you enter during setup, and a profile picture if you choose to upload one.
- AI companion configuration. The name, personality, appearance and other characteristics you select or generate when creating a companion.
- Your messages. The content of conversations you have with your AI companions, including any text you send and images generated in those conversations. These are stored on our servers so your conversation history persists across devices and sessions.
Information generated by the service
- AI-generated content. Images and text produced by your companions, including profile pictures, in-chat images and Story posts. These are stored on our servers.
- Usage information. Your daily message allowance, how many rewarded ads you have watched, and when you last read a conversation.
Information collected automatically
- Push notification token. A Firebase Cloud Messaging token identifying your device installation, so we can deliver notifications.
- Technical and log data. IP address, request times and error logs, generated as a normal part of operating a service.
- Advertising identifiers. Collected by Google AdMob when you choose to watch a rewarded ad. See Third parties.
2. How we use your information
- To create and maintain your account and authenticate you.
- To operate the core service — generating your companions’ replies, images and Stories, and delivering them to you.
- To maintain your conversation history and companion configurations.
- To send push notifications, including messages your companion sends proactively. You can turn these off in the app or in your device settings.
- To enforce daily message limits and to credit allowance when you watch a rewarded ad.
- To keep the service safe — detecting abuse, enforcing our Terms, and applying the safety filters described in section 4.
- To diagnose faults and improve reliability and quality.
3. Who we share information with
We do not sell your personal information. We share only what is necessary for the service to function, with the following providers:
| Provider | What is shared | Why |
|---|---|---|
| xAI (Grok) | Your companion’s configuration and recent messages in the conversation, including what you write | To generate your companion’s replies, Stories and image descriptions. This is unavoidable: the conversation is what the model responds to. |
| Runware | Text descriptions used to generate images. Not your messages, and not your identity. | To generate companion avatars, in-chat images and Story images. |
| Google (Sign-In, Firebase Cloud Messaging) | Sign-in verification; your device push token and notification content | To authenticate you and deliver notifications. |
| Google AdMob | Advertising identifiers and ad interaction data, collected directly by Google | To serve rewarded ads when you choose to watch one. |
| Hosting and infrastructure | All data described above, at rest and in transit | To run our servers, database and storage. |
These providers process data under their own privacy policies. We may also disclose information where required by law, to enforce our Terms, or to protect the rights and safety of our users or the public.
4. Content safety
Images generated by the service pass through automated safety checks before being delivered, and the service applies content restrictions to prompts. Automated systems are not perfect. If you encounter content that should not have been produced, please report it to support@presenceai.co.in.
We may review specific content when investigating a report, a suspected violation of our Terms, or a legal obligation.
5. How long we keep information
- Account, companions and conversations: kept until you delete them or delete your account.
- Generated images: kept while the associated companion or conversation exists.
- Message allowance counters: kept for a short period and reset daily.
- Logs: kept for a limited period for security and diagnostics.
After account deletion, we may retain limited records where we are legally required to, or to resolve disputes and enforce our agreements.
6. Deleting your account and data
You can delete an individual AI companion at any time from inside the app. Doing so permanently removes that companion, its entire conversation history and the images generated in it.
To delete your whole account, email privacy@presenceai.co.in from the address associated with your account, with the subject “Delete my Presence account”. Sending from your account address is how we verify the request is yours. We action deletion requests within 30 days, and usually much sooner, and we confirm when it is done.
Deleting your account permanently removes your profile, your AI companions, your conversation history and the images generated for you. Deletion is permanent and cannot be undone.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, contact privacy@presenceai.co.in. We will respond within the period required by applicable law.
If you are in the European Economic Area or the UK, you also have the right to complain to your local data protection authority.
8. Security
We use industry-standard measures including encrypted connections (HTTPS) and authenticated API access. Conversations are not end-to-end encrypted. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International transfers
Your information may be processed in countries other than your own, including by the providers listed in section 3. Where required, we rely on appropriate safeguards for such transfers.
10. Children’s privacy
Presence is intended solely for adults aged 18 or older. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete the account and its data. If you believe a minor is using the service, contact privacy@presenceai.co.in.
11. Changes to this policy
We may update this policy from time to time. We will update the date at the top, and for significant changes we will provide notice in the app. Continuing to use Presence after a change means you accept the updated policy.
12. Contact
Space
Brookfield, Bengaluru 560037, Karnataka, India
privacy@presenceai.co.in